Quick Quote Click

1. Can I view my previous orders placed on this site?
To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select the order number for the order you wish to view.
2. How do I sign in to this site?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
3. How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
4. How do I become a registered user for this site?
To become a registered member of this site, click Log in or Register on the menu bar. Then click the button, "New Customer: please click here to register>>" and enter your Profile and Account information. Then click Register. There is no cost to become a registered member.
5. Is my credit card information secure through this site?
Yes. Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
6. Can I update my account contact information?
To update your contact information you must first Sign In. Click Update My Information to access your account information. Make your changes and then click Update your Information.
7. I'm not comfortable ordering online. Can I call in my order?
Yes you can. While shopping on our site is safe and secure,you also have the option to call in your orders. Please feel free to reach us at (718)367-3426.
8. I'm having other issues and need to speak with someone. Who can I call?
If you have an urgent request or inquiry, please call us at 1.718.367.3426, Monday through Friday 9 AM - 5:00 PM EST or you can email us using the Contact link at the top of the page.
9. May I pick up my order to save shipping?
Yes. However, please always place your order online first before coming to our Will-Call area to pick up your order. Ordering online first would save you waiting time. Allow 2-3 hours after placing an order and before arrival. A shipping charge may still be shown on the order. Please just ignore it since we'll make adjustment once we receive the order. See FAQ page for walk-in customers for more details.
10. What is a competent person?
Competent person means one who is capable of identifying existing and predictable hazards in the surroundings or working conditions, which are unsanitary, hazardous, or dangerous to employees, and who has authorization to take prompt correct measures to eliminate them.
11. What's my shipping charge?
The shipping charge depends on the weight and size of your order, the shipping method, and your distance from the Brons, New York.
12. Do you ship to international addresses?rn
Yes, we do. However, we do NOT accept credit card payment from international addresses with the exception of Canadian ones. Payment including the order amount and shipping must be made in US dollars by cashier's check, money order, or direct wiring before shipping. Customers are responsible for any customs duties or tariffs. Our web site does not calculate international shipping costs automatically. The shipping cost is often prohibitively high for international orders. You may e-mail us so that we can send you an estimate of the shipping cost for the items you are interested in.rn
13. Do employees working on scaffolds need to be trained?
Per OSHA, all employees must be trained on any type of scaffold; if the scaffold is not fully planked, guard railed and toe boarded, a personal fall arrest system or other fall protection is also required.
14. Where can I find more information on scaffold safety?
To safely use scaffolding and comply with Federal OSHA requirements, obtain a copy of OSHA regulations covering your specific type of scaffolding. In addition to OSHA regulations, additional guidelines can assist you in product safety compliance:rnrnwww.osha.gov (OSHA) Offers free downloads of OSHA standards 1926.450-1926.454, governing proper erection, inspection and use of scaffold products.rnrnwww.scaffold.org (Scaffold Industry Association)Offers print, VHS and CD-ROM for-purchase products to assist erectors and users of scaffold. Lists over 60 Accredited Training Institutes throughout the U.S. and Canada offering hands-on safety training.rnrnwww.nsc.org (National Safety Council)Offers the ANSI A10.8-2001 Safety Requirements for Scaffolding for purchase. Written by industry professionals, the standards cover erection, inspection and safe scaffold use.rnrnwww.ssfi.org (Scaffold, Shoring and Forming Institute)A free Code of Safe Practices download offers common sense guidelines for erecting and using scaffold.
15. What kind of training is need for employees working on scaffolds?
Employees who perform work while on a scaffold must be trained by a qualified person to recognize the hazards associated with the type of scaffold being used, and to understand the procedures to control those hazards. Training shall include: The nature of any electrical hazards, fall hazards, and falling object hazards in the work area; The correct procedures for dealing with those hazards; The proper use of the scaffold, and the proper handling of materials on the scaffold; The maximum intended load and the load-carrying capacity of the scaffold; and any other pertinent requirements.
16. Do I have to have guardrails on a 5 ft high scaffold?
OSHA requires guardrails on any scaffold 10’ or higher off the ground. Specific jobsites can require guardrails at 6’ or that any scaffold be guard railed. They are ALWAYS recommended regardless of height for any unprotected sides or edges.
17. What are supported scaffolds?
Supported scaffold means one or more platforms supported by outrigger beams, brackets, poles, legs, uprights, posts, frames or similar rigid support.
18. Why do you offer packages?
We offer packages so you don't have to be a scaffold expert. Everything is included. You don't have to worry about whether the stack pins, or spring rivets, or the right number of walk boards are included. We have it already completely figured to make it very easy to decide what you need. All you have to do is figure the height and size platform as discussed above and we probably have a package already put together.
19. How do I figure out what I need?
Simply decide what height at which you need to stand. You may need to measure this as you want to be accurate and guessing isn't the best way to figure this. This is generally referred to as the "platform height." We quote all our packages with the platform height listed. This is the actual, or very close to, height your feet will be located. "Working height" is usually figured by adding 6 ft to the platform height. Once you have the height you next need to decide what length you would like to have. More is better. All our packages come in a standard 7 ft length. Widths are standardized at 5 ft, but we do offer narrow packages for specialty or "tight" areas. So our basic platform will be 5 ft wide and 7 ft long. This is the area you have to walk around and work in. If you want a longer work area then the increments are 7 ft. So the next size in length is 14 ft. And so on....21 ft.......28 ft......35 ft. The same is true of the height. Think of scaffolding as building blocks (or Lego sets for the kid in you) where you stack one set, or "block", on top of the next. For our 5x5 sets which are 5 ft high and 5 ft wide each set adds 5 ft of height.